A restaurant owner of a North Carolina restaurant has found himself in hot water after she tossed out and publicly shamed a customer.
According to reports, Dirk Rusthoven, owner of Halina’s Cafe & Catering in the small town of Denver, has received death threats after he shamed a customer on Facebook.
Death threats are not an appropriate response to a civil situation like this, but neither is publicly shaming your guest on Facebook.
“To the b****y couple … and I KNOW who you are,” Rusthoven wrote. “You and your spouse had an STEROID HORMONE FREE, ORGANIC BREAKFAST AND I COMPED YOU, as well as the full dining room of DECENT GUESTS.”
He went on to insult the customer for their “t-shirt and crap jeans.”
“I’m flexible on a dress code… if you’re cool and you don’t tell me how you think the world works. Mine is more involved than yours,” he wrote.
Maybe he should take a lesson in customer service, because no matter how bad a customer is, you should never do what this owner did. Keep your problems between you and the customer, do not take it public unless there is a legitimate reason to do so.